Refund, Return & Payment Policy

We use Visa, Mastercard, Google Pay and Apple Pay as payment processing methods for orders which are placed on our Website. Orders will be billed at the time of Checking Out and not at the time of shipping.

The prices on our Website are subject to change without notice to you. The Website may contain errors. If you have any problems or discrepancies please call or email us through the contact details provided below.

Kindly choose, select or pick merchandise carefully as we do not provide exchanges or refunds for change of mind or incorrect choices for online purchases.

Customers are entitled to refunds in the following circumstances:

• When there is a wrong shipment of merchandise which is different from the one which the customer selected and upon return of the merchandise;
• When the order cannot be rectified by re-shipping the correct item ordered after the customer has shipped back the wrong shipment he or she received;
• When there is noticeable damage which was not occasioned during shipping but by our agents, employees, or associates, but not errors and mistakes of carriers;
• When before shipping, the merchandise that is ordered runs out of stock and there is no chance of securing or restocking similar merchandise for the customer after a reasonable time.

Under the above instances, customer will advise on the best course of action, based on policies.

Returns must be initiated within seven (7) days of receipt of merchandise. We reserve the right to accept any returns based on the condition of the merchandise. The returned merchandise shall be in saleable condition and/or a condition which it was in before shipping.

All returns shall be approved by us and issued with a Return Number. No return will be accepted by us without an invoice, receipt, a statement from your bank, and/or evidence of payment.

You are advised to take insurance against damage, loss, delays and other losses occasioned by third parties who are responsible for shipping and order fulfillment (especially when the merchandise is expensive or when you make a bulky order).

If your shipping appears damaged when being delivered, we recommend that you inspect it before signing for it. If there is any obvious damage from the shipping we recommend you contact us immediately you discover the defect or upon taking delivery of the merchandise.

The customer will be responsible and liable for shipping costs and return costs. A charge of 20% restocking fees shall be levied where applicable. Kindly call or email us for details.

Any returns other than a return caused by our error will be at our discretion and may be subject to a minimum of 20% handling and restocking charges. On these returns, the customer will be responsible for all the charges of insurance and freight.

Customers are not entitled to refunds in the following circumstances:

• When customers change their minds about a product that has been purchased. This will include situations when a customer has found cheaper merchandise elsewhere, has purchased an unsuitable gift, or when circumstances have changed such that they no longer need the merchandise;
• If the customer knew or ought to have known about the condition of the merchandise when they were purchased, for instance when merchandise has natural scuff marks on wooden or metal materials. In such a case, we may not polish them so as to maintain the authenticity and the originality of the merchandise;
• When the merchandise is tailored to the specific or special needs of the customer;
• If the customer is unable to prove when they bought the item from us;
• When the purchase is for special item orders, bulk orders, or clearance sales;
• When the customer is responsible for damage to the merchandise;
• Or otherwise when the customer has received the merchandise and retained them for more than seven (7) days:
  • Without informing us of a defect;
  • When a customer fails to inspect the merchandise within a reasonable time and finds a defect seven (7) days after receipt of merchandise.

Approved refunds will be credited to the original credit/debit card account which was used to make the purchase. The credit will be processed within 10-15 working days or a reasonable time based on our payment processing partners.

The approval and credit will be made upon us receiving any documents, information, verification, and/or returned merchandise.

If your refunds do not appear in your account, and the processing time for payment has exceeded more than thirty (30) days, please contact us for further assistance.

Shipping costs may not be refundable (we shall gladly refund the original shipping cost if you are returning merchandise due to an error on our part).

If you have any questions about our refunds, returns or payment policy, please contact us at:

Business Name: Odd Bird Art Pte. Ltd.
Business Address: #14-04, Singapore Business Federation Centre, 160 Robinson Road, Singapore 068914
Business WhatsApp Number: +65 9851 3099
Email Address: support@oddbird.art